IT Service Excellence Leader

1 week ago

Bengaluru, Karnataka, India beBeeService Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

We are seeking a seasoned IT professional to oversee and optimize the delivery of services in a highly regulated pharmaceutical environment.

This role is pivotal in ensuring services align with business needs, comply with GxP regulations, and support our mission to deliver high-quality healthcare solutions.

  • Overseeing global service delivery across all locations, including manufacturing plants, R&D centres, corporate offices, and international sites spanning North America, APAC, Middle East, Australia, and EMEA regions.
  • Managing day-to-day operations by serving as the central liaison between outsourced service providers and internal functional teams, including Application, Infrastructure, Security, Governance, and Business stakeholders.
  • Aligning services with evolving business priorities and ensuring timely communication and translation of those priorities across teams.

The successful candidate will also be able to proactively identify opportunities for service improvement and implement Service Improvement Plans (SIPs) to sustain or enhance performance. They will conduct regular service reviews with IT service partners to assess performance, review risks, and drive customer satisfaction improvements.

Additionally, they will lead and coordinate on-site service teams, including scheduling, task allocation, and performance monitoring. They will identify risks and issues in service delivery and implement timely corrective actions.

Furthermore, the successful candidate will establish and manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for internal and external services. They will collaborate with stakeholders across R&D, manufacturing, quality, and commercial operations to understand business requirements and ensure services meet those needs.

A strong understanding of GxP regulations, system validation (CSV), and compliance frameworks (FDA, EMA, ISO) is required. ITIL v4 certification (Foundation or higher) is also required. Strong analytical and problem-solving abilities, excellent leadership and interpersonal skills, and effective communication and stakeholder management are essential for this role.

The ideal candidate will have at least 10 years of experience in service delivery, with at least 3 years in a managerial role within the pharmaceutical or life sciences industry. Demonstrated experience managing cross-functional teams and vendors in a matrix environment, and proven ability to manage complex projects and priorities under regulatory scrutiny, are also desirable.

  • Service Delivery Excellence Leader

    7 days ago

    Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Job Title:Service Delivery LeaderAbout the Role:We are seeking a seasoned Service Delivery Leader to oversee the daily IT service desk operations and lead a team of service delivery specialists. The successful candidate will be responsible for strategic alignment with End User Services leaders, demonstrating superior professionalism, calm demeanor, and...

  • Culinary Excellence Leader

    2 weeks ago

    Bengaluru, Karnataka, India beBeeCulinary Full time ₹ 8,00,000 - ₹ 12,00,000

    Culinary Excellence LeaderWe are seeking a skilled and experienced Culinary Excellence Leader to join our team. This role will oversee the preparation and presentation of high-quality food, while ensuring exceptional customer service and maintaining a clean and safe environment.Key Responsibilities:Lead and manage culinary staff to achieve exceptional food...

  • Service Excellence Leader

    2 weeks ago

    Bengaluru, Karnataka, India beBeeProcess Full time ₹ 1,04,000 - ₹ 1,30,878

    Job OverviewThis role focuses on delivering high-quality service to clients through process improvement, automation, and strong interpersonal skills. As a Service and Process Specialist, you will lead the development of internal standards for operational communications and automated workflows.Key Responsibilities:Analyze current processes, procedures, and...

  • Service Excellence Leader

    7 days ago

    Bengaluru, Karnataka, India beBeeLeader Full time

    Job Description">The role involves leading a service team to drive success, ignite passion and demonstrate curiosity. The ideal candidate should have significant professional experience in the service (15 years or more), ideally with experience globally and working to different standards and practices.

  • Operational Excellence Leader

    1 week ago

    Bengaluru, Karnataka, India beBeeSenior Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job DescriptionWe operate a technology platform offering customers various services at home. Our platform enables customers to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, and painting in the comfort of their home at a time that suits them.To ensure high-quality standardized reliable...

  • Operational Excellence Leader

    5 days ago

    Bengaluru, Karnataka, India beBeeAnalyst Full time ₹ 9,00,000 - ₹ 12,00,000

    Trade Lifecycle Analyst">An exceptional opportunity awaits an experienced Trade Lifecycle Analyst to join our dynamic team. As a pivotal leader in the Cash Reconciliation department, you will oversee the delivery of client service requirements, focusing on account reconciliations.Your key responsibilities will include managing difficult queries, guiding team...

  • Service Excellence Professional

    2 weeks ago

    Bengaluru, Karnataka, India beBeeService Full time ₹ 1,04,000 - ₹ 1,30,878

    Join Our Team as a Service Excellence ProfessionalWe are seeking a skilled Service Excellence Professional to join our team. As a Service Excellence Professional, you will play a key role in ensuring the highest level of service quality and customer satisfaction.Your primary responsibility will be to analyze and evaluate service delivery processes,...

  • Digital Delivery Excellence Leader

    1 week ago

    Bengaluru, Karnataka, India beBeeTransformation Full time ₹ 3,06,12,100 - ₹ 4,02,15,600

    Job DescriptionWe are seeking a skilled professional to lead the transformation of our delivery processes, ensuring exceptional client outcomes. As a key member of our team, you will be responsible for driving quality and excellence across our services portfolio.As a leader in this field, you will have the opportunity to shape our assurance strategy,...

  • Operational Excellence Leader

    1 week ago

    Bengaluru, Karnataka, India beBeeManufacturing Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Transforming Operational ExcellenceAbout the Role:Seeking a seasoned manufacturing leader to spearhead site operations and drive strategic growth.Key Responsibilities:Lead plant operations, overseeing production strategy and ensuring operational alignmentPioneering zero-defect systems and achieving on-time delivery targetsDeveloping and implementing...

  • Service Delivery Leader

    5 days ago

    Bengaluru, Karnataka, India beBeeService Full time ₹ 15,00,000 - ₹ 28,00,000

    Director of Service ExcellenceWe are seeking an exceptional leader to drive service delivery excellence in our organization. As a Director of Service Delivery, you will be responsible for achieving unit/account margin goals through various optimization initiatives.The ideal candidate will have a strong background in functional and financial planning, with...