Production Support System Engineer

11 hours ago

Tiruppur, Tamil Nadu, India beBeeSupport Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Description

As a skilled service engineer, you will provide comprehensive production support for treasury management systems. You will maintain system integrity by ensuring static data is up-to-date and troubleshoot issues with integration points between FIS systems and Oracle Fusion AGIS/GL modules.

You will learn internal systems to provide comprehensive end-to-end support to users, receive and analyze support tickets, and document resolution steps and knowledge base articles.

Key Responsibilities:
  • Provide end-to-end support for treasury management systems
  • Maintain static data within the environment to ensure system integrity
  • Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in the system
  • Identify and resolve interface issues with bank statements and cashflows
  • Configure, troubleshoot, and fix Cash Xplorer functionality
  • Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement

Additionally, you will be responsible for maintaining SOPs, process documentation, and impact assessments for system updates, assessing readiness for Quarterly Cloud Updates, and ensuring financial data accuracy and SOX compliance.

Technical Operations:
  • Apply strong Oracle/SQL Server database expertise to maintain system performance
  • Author and optimize SQL queries for data extraction and reporting
  • Apply working knowledge of the data model to troubleshoot complex issues
  • Work with Golden Gate and Datapipelines technologies for data integration

You will participate in change management processes to minimize operational disruptions.

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