Business Operations Manager

2 weeks ago


Palakkad, Kerala, India Reliance Retail Full time
Job Responsibilities:

• Achieve targeted AOP, Gross Margin, and SPSF
• Oversee the P&L of the store
• Ensure clear communication of price and promotions to customers
• Maintain consumables within budget and reduce costs
• Implement store decisions efficiently without delays
• Achieve 100% promo implementation in-store
• Minimize dump, shrink, and other losses
• Focus on Return on Inventory (ROI)
• Increase margins and minimize expenses
• Optimize inventory levels and control shrinkage
• Improve Mystery Shopping results and implement improvements
• Focus on R1 enrollment and business volume
• Adhere to Mockshop guidelines
• Implement 100% SOP adherence by the team
• Ensure Negative Inventory Control
• Train team members on routine tasks
• Maintain Statutory Compliance
• Control Attrition
• Develop product knowledge and brand differentiation
• Recognize and develop talent
• Coach and mentor team members for growth
• Increase net profit for the store
• Enhance talent retention and returns per square foot
• Improve conversion rate and reduce stock-outs
• Monitor Target vs. actual customer satisfaction index
• Reduce customer complaint cycle time
• Mentor sales assistance through functional and behavioral training
• Update team members on new product developments and presentation techniques
• Enhance productivity through increased Sales per Employee
• Prepare and submit accurate reports for strategic planning

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