Front Desk Manager

19 hours ago

Meerut, Uttar Pradesh, India beBeeReservations Full time ₹ 6,00,000 - ₹ 10,00,000
Job Title: Reservations Management Professional

We are seeking a dynamic and experienced reservations management professional to enhance our team's efficiency.

  • Handle inbound/outbound client calls/messages inquiries on IVR/OTAs, convert inquiries into bookings to meet/exceed revenue targets.
  • Create business from existing customer accounts by sending new offer updates/packages.
  • Maintain Central Reservation System, create reservations, maintain customer records, update advance payments/balance receivable.
  • Responsible for OTA marketing/promotion plans.
  • Identify new revenue generation opportunities to achieve personal and property revenue goals.
  • Understand market trends, competitors' strengths/weaknesses, economic trends/supply/demand, and know how to sell against them.
  • Participate in social media travel groups for generating leads and reaching out to prospective customers.
  • Schedule client visits for prospective clients, coordinate site visits.
  • Maintain/inquiry records, sales records for online/offline sales.
  • Prepare daily check-in/check-out schedules for respective check-ins/check-outs, share with Operations team for site preparation.
  • Collect/maintain customer information database, contact details.
  • Track balance payments receivable, extra charges/additional services rendered, ensure collection/update at check-in/check-out.
  • Track monthly inquiries through offline/online channels for sales analysis.
  • Prepare/maintain daily/weekly reports for leads/conversions.
  • Prepare review follow-up sheet, follow up for reviews from guests.
  • Conduct market research, competition mapping, keep updating Management on new offerings by competitors.
  • Help in research and development of new online/offline sales channels/partners.
Required Skills and Qualifications
  • Candidates with min 2-3 years experience in front office/reservations department (hotels).
  • Excellent communication skills, English (written/spoken) is a must.
  • Good knowledge of Microsoft Office/Excel is mandatory.

Growth Prospects: We are looking for honest, hard working and dedicated employees who have the passion and will to excel. This is an opportunity to be part of a start-up with potential for growth and development.

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