Help Desk Specialist

2 days ago


Meerut, Uttar Pradesh, India beBeeTechnical Full time ₹ 25,00,000 - ₹ 35,00,000
Service Desk Expert

We are seeking a skilled Service Desk Expert to provide exceptional technical support to our end-users.

Key Highlights
  • Technical Expertise – Ability to troubleshoot and resolve IT-related incidents and service requests.
  • Communication Skills – Excellent communication skills to interact professionally and clearly with users across all levels.
Job Responsibilities
  1. Provide first-line technical support to end-users in a courteous and professional manner.
  2. Log all user service tickets in ticketing systems with complete and accurate information.
  3. Troubleshoot and resolve IT-related incidents and service requests.
  4. Manage customer inquiries and ensure timely resolution.
  5. Perform scheduled reporting (daily/weekly/monthly).
  6. Submit knowledge base article updates for new and existing issues.
  7. Own and drive user issues to resolution.
Required Skills and Qualifications
  • Problem-Solving – Strong problem-solving and analytical abilities.
  • Communication – Excellent verbal and written communication skills.
  • Task Management – Ability to manage multiple tasks and prioritize effectively.
  • Customer Focus – Customer-focused mindset with a commitment to service excellence.
  • IT Familiarity – Familiarity with ITSM tools and ticketing systems (preferred but not mandatory).


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