Operations Manager

3 days ago


Gurgaon, Haryana, India beBeeOperational Full time
Job Description

As a Team Leader, you will oversee the daily operations of your team and ensure that each member meets their Service Level Agreements (SLAs) and achieves their Key Performance Indicators (KPIs). You must be organized, take responsibility, and actively contribute to the development of your team. This includes conducting coaching sessions, recognizing strengths and weaknesses, and ensuring your team delivers a superior customer experience.

As the team leader, you will be the liaison between management and your team, ensuring smooth communication and issue resolution.

Key Responsibilities:
  • Manage day-to-day planning and operations.
  • Ensure team members meet SLAs and KPIs consistently.
  • Create and maintain performance reports.
  • Be the primary point of contact for operational matters.
Coaching and Development
  • Conduct team huddles and coaching sessions.
  • Identify weaknesses and implement solutions.
  • Support professional development by setting goals and providing feedback.
Problem Resolution and Issue Management
  • Address and resolve issues within the team.
  • Actively contribute to creating solutions for operational challenges.
  • Serve as the point of escalation for client-related issues.
Client Feedback and Performance Reporting
  • Collect and document client feedback.
  • Prepare and analyze performance data.
  • Foster open communication with the client.


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