Operations Manager

3 weeks ago

Gurgaon, Haryana, India 2070Health Full time

City Operations Head

Experience: 3-6 Years

Employment Type: Full-time

Job Overview:

As the City Operations Head, you will lead the launch and day-to-day operations of Everhope Oncology's clinics in the city. This high-impact, execution-focused role is at the forefront of scaling accessible cancer care across India. From infrastructure and staffing to doctor engagement and patient experience, you'll own every aspect of center performance, ensuring operational excellence and a superior patient Clinic/Daycare Centre Setup and Launch: Lead the planning, execution, and successful launch of new clinics/daycare centers. Manage all aspects of center readiness, including infrastructure, design, equipment, staffing, and supplies.

- Operations Management: Lead overall clinic operations, ensuring efficient processes, optimal resource utilization, and diligent financial oversight. Implement and monitor Standard Operating Procedures (SOPs) to maintain high standards of care, safety, and service delivery.

- Doctor Relationship Management: Build and maintain strong relationships with doctors and other healthcare professionals/providers. Ensure effective communication and coordination with medical teams to support patient care and clinic growth.

- Patient Experience and Journey Management: Ensure a superior patient experience by overseeing all aspects of the patient journey. Implement strategies to enhance patient satisfaction, address concerns, and promote a culture of empathy and patient-centric care.

Requirements:

- 3-6 years of experience in operations management, preferably within the healthcare or a fast-paced service industry.

- Proven experience in leading project launches or setting up new operational units.

- Demonstrated ability to manage diverse operational aspects, including infrastructure, staffing, and resource utilization.

- Strong understanding of operational efficiency, process implementation, and financial oversight.

- Excellent relationship management skills, particularly with healthcare professionals or key stakeholders.

- Commitment to delivering an exceptional customer/patient experience.

- Strong problem-solving abilities and an execution-focused mindset.

- Excellent verbal and written communication skills.

(ref:iimjobs.com)

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