Senior Operations Specialist, Ad Revenue Management

6 days ago


Gurgaon, Haryana, India PubMatic Full time
Job Summary

We are seeking a highly skilled Senior Operations Specialist to join our team in APAC. This role will be responsible for ensuring the successful integration of ad operations expertise with technical and creative problem-solving abilities.

The ideal candidate will have a strong understanding of programmatic advertising and fluency in Mandarin, both written and spoken. They will play a pivotal role in ensuring that our clients receive top-tier support and that our internal processes are continuously refined to meet the demands of the market.

Main Responsibilities:
  • Explain complex technical information clearly to diverse audiences.
  • Coordinate with internal teams to ensure timely delivery of results.
  • Provide day-to-day management and support of publisher clients.
  • Stay up-to-date with PubMatic's evolving products and services.
  • Develop and test new implementation processes with publishers.
  • Keep multiple support systems updated (e.g. Salesforce, JIRA, Zendesk etc).
  • Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety etc. in regional language.
  • Analyze and generate reporting that yields competitive insights for our clients.
About You

To succeed in this role, you will need:

  • A minimum HSK 4 proficiency in Mandarin, both written and spoken.
  • Knowledge of mobile mediation platforms and mobile monetization via Ad SDK.
  • Understanding of header bidding, oRTB protocol, RTB/PMP and ad networks.
  • Prior experience working with multiple SSP's, custom Prebid wrappers and various ad formats/ad platforms is a plus.
  • Proficiency in Excel, preferably Excel Macros, MS Access; knowledge of MS Project, SQL and other database tools is a plus.
  • Experience analyzing complex data sets to track performance trends, identify anomalies and their root causes.
  • Experience with web applications, web forms and web servers, ideally with HTML or JavaScript knowledge.
  • Understanding of debugging tools like Fiddler, Firebug etc.
What We Offer

In exchange for your skills and experience, we offer:

  • A salary range of $80,000 - $120,000 per annum, depending on experience.
  • A comprehensive benefits package, including stock options, paternity/maternity leave, healthcare insurance, broadband reimbursement.
  • A hybrid work schedule, allowing you to balance work and personal life.
  • Ongoing training and development opportunities.


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