Senior Operations Specialist, Ad Revenue Management
6 days ago
We are seeking a highly skilled Senior Operations Specialist to join our team in APAC. This role will be responsible for ensuring the successful integration of ad operations expertise with technical and creative problem-solving abilities.
The ideal candidate will have a strong understanding of programmatic advertising and fluency in Mandarin, both written and spoken. They will play a pivotal role in ensuring that our clients receive top-tier support and that our internal processes are continuously refined to meet the demands of the market.
Main Responsibilities:- Explain complex technical information clearly to diverse audiences.
- Coordinate with internal teams to ensure timely delivery of results.
- Provide day-to-day management and support of publisher clients.
- Stay up-to-date with PubMatic's evolving products and services.
- Develop and test new implementation processes with publishers.
- Keep multiple support systems updated (e.g. Salesforce, JIRA, Zendesk etc).
- Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety etc. in regional language.
- Analyze and generate reporting that yields competitive insights for our clients.
To succeed in this role, you will need:
- A minimum HSK 4 proficiency in Mandarin, both written and spoken.
- Knowledge of mobile mediation platforms and mobile monetization via Ad SDK.
- Understanding of header bidding, oRTB protocol, RTB/PMP and ad networks.
- Prior experience working with multiple SSP's, custom Prebid wrappers and various ad formats/ad platforms is a plus.
- Proficiency in Excel, preferably Excel Macros, MS Access; knowledge of MS Project, SQL and other database tools is a plus.
- Experience analyzing complex data sets to track performance trends, identify anomalies and their root causes.
- Experience with web applications, web forms and web servers, ideally with HTML or JavaScript knowledge.
- Understanding of debugging tools like Fiddler, Firebug etc.
In exchange for your skills and experience, we offer:
- A salary range of $80,000 - $120,000 per annum, depending on experience.
- A comprehensive benefits package, including stock options, paternity/maternity leave, healthcare insurance, broadband reimbursement.
- A hybrid work schedule, allowing you to balance work and personal life.
- Ongoing training and development opportunities.
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