Senior IT Specialist for Complex Service Mapping

7 days ago


Chennai, Tamil Nadu, India Luxoft Full time

Luxoft is seeking an expert in ServiceNow Service Mapping to join our team as a Senior IT Specialist.

About the Role

This position involves performing platform-to-application mapping activities, gathering and analyzing platform/application details, developing and documenting scalable technical approaches, and troubleshooting issues related to Discovery, MID Server, integrations, and other ITOM areas specific to Platform-to-Application mapping.

Responsibilities
  • Complete the mapping of at least 25 assigned platforms (On premise and Cloud)
  • Gather and analyze platform/application details required to develop end-to-end solution
  • Develop and document a scalable technical approach regardless of underlying technologies
  • Develop custom solutions using ServiceNow ITOM capabilities such as patterns, server and client-side scripting, business rules, etc.
  • Troubleshoot and resolve issues or errors
Mandatory Skills Description

The ideal candidate should possess expert level competency in ServiceNow Service Mapping, with a minimum of 8 years of extensive experience in developing custom solutions using patterns and scripts in ServiceNow for Platform-to-Application dependencies.

Additionally, they should have a track record of successfully completing a minimum of 100 complex pattern-based Service Maps, with skills in debugging patterns and probes, troubleshooting logs for error resolution, creating new custom patterns for mapping essential services, and adapting existing patterns to align with organizational configurations.

The successful candidate will also be experienced in building custom solutions with scripting and coding in ServiceNow, building custom extension patterns, developing client and server scripts, and creating new business rules.

Knowledge of protocols and technologies such as SSH, JDBC, TCP, SNMP, SOAP, REST, API, ESB, etc., as well as Web and Application Servers, Load Balancers, Databases, and Virtualization (WebSphere, MQ, IIS, Apache, VMware), is also essential.

The ability to think out-of-the-box and bring creative approaches to tackle complex use cases, high level of initiative, strong analytical and problem-solving ability, strong interpersonal skills, excellent verbal and written communication skills, and proven ability to interact professionally with a diverse group are also required.

Salary

The estimated salary for this position is $120,000 per annum, based on industry standards and market rates.

Benefits

Luxoft offers a comprehensive benefits package, including medical insurance, retirement savings plan, paid time off, and professional development opportunities.



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