IT Service Mapping Specialist
4 weeks ago
Company Overview
Luxoft is a leading provider of high-performance business services and innovative software solutions to clients in finance, automotive, travel, aviation, technology, healthcare, communications, government, logistics, and public sectors. Our client is a global financial institution dedicated to reducing poverty and supporting economic development in developing countries.
Estimated Salary: $120,000 - $180,000 per year
Job Description
This role requires a highly skilled IT professional with extensive experience in ServiceNow Service Mapping. As part of our strategic partnership with a major financial institution, we are hiring an IT Service Mapping Specialist to become part of their IT Service Center. The ideal candidate will have a proven track record of successfully completing complex pattern-based Service Maps, troubleshooting logs for error resolution, creating new custom patterns for mapping essential services, and adapting existing patterns to align with organizational configurations.
Key Responsibilities:
* Perform Platform-to-Application mapping activities, including complete platform mapping, gathering and analyzing platform/application details, developing and documenting a scalable technical approach, and custom solution development using ServiceNow ITOM capabilities.
* Troubleshoot and resolve issues or errors related to Discovery, MID Server, integrations, and other ITOM areas specific to Platform-to-Application mapping.
* Perform thorough UAT testing and obtain signoffs for completed platform mappings.
Required Skills and Qualifications
* Minimum 8 years of extensive experience in developing custom solutions using patterns and scripts in ServiceNow for Platform-to-Application dependencies.
* Experience in ServiceNow Service Mapping should encompass a track record of successfully completing a minimum of 100 complex pattern-based Service Maps.
* Extensive experience building custom solutions with scripting and coding in ServiceNow, building custom extension patterns, developing client and server scripts, and creating new business rules.
* Understanding of protocols and technologies such as HTTP, SSH, JDBC, TCP, SNMP, SOAP, REST, API, ESB, etc.
* Knowledge of Web and Application Servers, Load Balancers, Databases, and Virtualization (WebSphere, MQ, IIS, Apache, VMware).
Benefits
* Competitive salary range: $120,000 - $180,000 per year
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
Others
* Ability to think out-of-the-box and bring creative approaches to tackle complex use cases
* High level of initiative with a proven ability to work independently
* Strong analytical and problem-solving ability
* Strong interpersonal skills
* Excellent verbal and written communication skills and a proven ability to interact professionally with a diverse group
About Luxoft
Luxoft is a global provider of high-performance business services and innovative software solutions to clients in finance, automotive, travel, aviation, technology, healthcare, communications, government, logistics, and public sectors. Our mission is to deliver high-quality, efficient, and innovative solutions that meet the evolving needs of our clients.
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