Senior IT Operations Specialist

3 weeks ago


Chennai, Tamil Nadu, India Luxoft Full time
Job Description:

We are seeking a highly skilled Servicenow ITOM Developer to join our team at Luxoft.

As a key member of our IT Service Center, you will be responsible for performing Platform-to-Application mapping activities, including complete mapping of assigned platforms, gathering and analyzing platform/application details, developing and documenting scalable technical approaches, and resolving issues or errors related to Discovery, MID Server, integrations, and other ITOM areas specific to Platform-to-Application mapping.

The ideal candidate should possess expert-level competency in Servicenow Service Mapping, with a minimum of 8 years of experience in developing custom solutions using patterns and scripts in Servicenow for Platform-to-Application dependencies. Additionally, they should have a track record of successfully completing complex pattern-based Servicenow Maps, debugging patterns and probes, troubleshooting logs for error resolution, creating new custom patterns for mapping essential services, and adapting existing patterns to align with organizational configurations.

You will work independently, think creatively to tackle complex use cases, and possess strong analytical and problem-solving skills. Excellent verbal and written communication skills, as well as the ability to interact professionally with a diverse group, are also required.

This is a challenging role that requires a high level of initiative, independence, and analytical thinking. If you're looking for a career-advancing opportunity, we encourage you to apply.

Estimated salary range: $120,000 - $180,000 per year.

Requirements:
  • Expert-level competency in Servicenow Service Mapping
  • Minimum 8 years of experience in developing custom solutions using patterns and scripts in Servicenow for Platform-to-Application dependencies
  • Track record of successfully completing complex pattern-based Servicenow Maps
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills


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