IT Operations Management Specialist

1 day ago

Mysore, Karnataka, India beBeeItom Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Title: IT Operations Management Specialist

We are seeking a skilled IT Operations Management Specialist to join our team.

The ideal candidate will have experience in IT software development, custom app development, and ServiceNow implementations, system integrations, and development of ITOM.

About the Role

This role involves working with business stakeholders to analyze and review detailed business and technical requirements, and develop technical solutions using the Service Now platform - IT Operations Management related modules.

  • Design, develop, test, and configure business requirements on the ServiceNow platform with a focus on ITOM, CMDB, CSDM, Discovery, Service Maps, Event/Alert Management, Asset Management, Performance Analytics, AIOps, Predictive Intelligence, and Integration Hub.
  • Capture requirements from business stakeholders and SMEs through demonstrations and workshops.
  • Coordinate with internal/external stakeholders for the development of user stories, configurations, and delivery within agreed timelines.
  • Configure modules, develop custom solutions as required through scripting and software development.
  • Prepare high-level design (HLD) and low-level design (LLD), architecture design, and technical documentation as specified.
Requirements
  • At least 5+ years of experience in IT software development, custom app development, and ServiceNow implementations, system integrations, and development of ITOM.
  • Hands-on developer experience in scripting, unit testing of NOW platform features, System Integrations (REST/SOAP).
  • Expert knowledge on configuring CMDB, CSDM model, Discovery, Service Mappings with Impact, Root Cause Analysis, Event, Alert, Incident Management rules.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with third-party applications, data sources.
  • Manages CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.
  • Expertise in configuring UI Actions/UI Policy ACL, etc. Hands-on with Angular-based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Experience with Performance Analytics, Predictive Intelligence, and designing KPI-driven Reporting & Dashboards.

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