Customer Account Specialist

4 days ago


Rajahmundry, Andhra Pradesh, India beBeeRetention Full time ₹ 40,00,000 - ₹ 80,00,000

Job Opportunity

We are seeking a customer retention and accounts specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This is a 6-month contract position with a global technology leader.

Key Responsibilities

  • Resolve outstanding overages or encourage subscription purchases post-trial expiration by contacting customers.
  • Process orders promptly after the customer reaches out and send purchase confirmations.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on key metrics such as conversions and account actions.

Requirements

  • Have advanced knowledge of Microsoft Excel software.
  • Have basic knowledge of Microsoft Word.
  • Be analytical and able to track performance metrics and improve processes.
  • Be organized and detail-oriented with the ability to meet deadlines.
  • Have problem-solving skills.
  • Have experience in customer service.
  • Have strong communication and negotiation skills.
  • Be proficient with CRM systems.

About the Role

This role involves working with cutting-edge technologies and fostering a progressive culture.



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