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Customer Growth Specialist
3 weeks ago
We are seeking an experienced and proactive professional to manage customer interactions, foster subscription growth, and resolve outstanding issues.
This role involves:
- Communicating with customers whose trials have expired to facilitate purchases or address account concerns.
- Efficiently processing orders after the customer initiates a purchase confirmation.
- Maintaining detailed records of follow-ups and interactions.
- Generating reports on key metrics such as conversions and account actions.
The ideal candidate will possess:
- Advanced knowledge of Microsoft Excel software applications.
- Basic proficiency in Microsoft Word.
- Analytical skills to track performance metrics and enhance processes.
- Problem-solving ability.
- Experience in customer service roles.
- Strong communication and negotiation skills.
- Proficiency with CRM systems like Salesforce.
Responsibilities:
- Engage with customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
- Process orders promptly after the customer confirms a purchase.
- Coordinate account suspensions as needed, ensuring proper documentation.
- Record detailed follow-up and interaction logs.
Our organization values diversity, creativity, and flexibility, promoting a progressive work environment that respects integrity, experience, honesty, people, and passion for excellence.
