Senior Hosting Product Specialist

5 days ago

Kolkata, West Bengal, India beBeeSystem Full time ₹ 80,00,000 - ₹ 1,45,00,000
Job Description

This position is responsible for ensuring the stability of our products through various internal tools. The individual will be the L1/L2 support owner for all hosting products, handling incident response, troubleshooting, and fixes.

The successful candidate will handle escalations according to policies and procedures, communicate clearly on tickets and phone calls, exhibit a sense of urgency to resolve issues, and build advanced automation workflows.

They will also work with the infrastructure team to deploy and maintain Linux/Windows servers using automated scripts and a predefined runbook. Additionally, they will ensure SLAs and operational standards are met.

Required Skills and Qualifications
  • Linux: Good understanding of Linux Systems, Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat, lsof, strace, ps/top/atop/dstat, grub boot config & systems rescue, fstab/disk labels, ext3/ext4, IPtables, sysstat (sar/vmstat/iostat etc), run-levels & startup scripts, sudo/chroot/chkrootkit/rkhunter.
  • Windows: Windows 2000/2003/2008, NTFS chkdisk/acls etc, Troubleshoot system/application faults using Event logs, Updates via WSUS, Terminal Services, IIS Fundamentals.
  • Fundamentals: Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Concepts.
  • Application Protocols: SMTP,HTTP,FTP,IMAP,POP.

Key Technologies: Nagios, DHCP, Kickstart/Cobbler, Yum, RPM, GIT/SVN

Benefits
  • We provide three work environment scenarios to suit your preferences.
  • Work-life balance is essential to living well.
  • Our culture values diversity and inclusion.
  • We foster a culture of belonging.
  • Our employees' well-being is our top priority.
Others
  • Regular expressions are an asset.
  • Certification: Red Hat Certified Engineer (RHCE), GCP

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