
Customer Experience Manager
3 days ago
We are seeking an experienced Technical Customer Support Lead to join our team in Chennai. As a key member of our customer operations team, you will be responsible for delivering exceptional customer service and support to our clients.
This is a fantastic opportunity for someone with a passion for improving customer support processes and outcomes. If you have a strong sense of ownership and a proven track record of driving results, we want to hear from you
Job Description:
We are looking for a highly organized and proactive individual who can manage multiple priorities in a fast-paced environment. You will be working closely with cross-functional teams to identify trends and resolve complex issues. Your intermediate to advanced proficiency in Excel and experience working with large data sets will be essential in this role.
Required Skills and Qualifications:
- Self-motivated and proactive with a strong sense of ownership
- Excellent written and verbal communication skills
- Highly organized with the ability to manage multiple priorities
- Strong analytical skills with intermediate to advanced proficiency in Excel
- Intermediate understanding of technical systems, APIs, and SQL
- Experience working with support ticketing systems such as Jira Service Desk
Benefits:
We offer a competitive salary and benefits package, including opportunities for career growth and professional development. If you are passionate about delivering exceptional customer service and support, we want to hear from you
Others:
Please note that this is a full-time position based in Chennai. We are an equal opportunities employer and welcome applications from diverse candidates.
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