Level 1 Technical Support Specialist

1 week ago


Salem, Tamil Nadu, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 72,00,000

About us

We're a global leader in digital transformation, partnering with startups and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps and comprehensive IT solutions.

Our success is built on innovation and quality, with lasting relationships based on trust and transparency. We've successfully delivered hundreds of projects that drive tangible business outcomes.

As a key member of our IT team, you'll provide first-line technical support for Microsoft 365 services and desktop environments with good communication skills.

  • Act as the primary point of contact for IT support via email or ticketing system.
  • Perform basic troubleshooting for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
  • Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
  • Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
  • Escalate complex issues to L2 engineers while documenting troubleshooting steps.
  • Maintain accurate logs of issues and solutions in the ticketing system.
  • Provide end-user guidance on IT policies, best practices, and security awareness.


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