Help Desk Support Specialist

13 hours ago

Bellary, Karnataka, India beBeeService Full time ₹ 3,20,000 - ₹ 4,80,000

We are seeking a highly skilled Junior Service Desk Technician to join our team.

Job Description:

  • Provide first-level technical support to end-users via phone, email, and in-person
  • Assess and qualify the request
  • Diagnose and troubleshoot hardware, software, and network issues
  • Assist with the installation, configuration, and maintenance of computer systems and peripherals
  • Process and execute demands/resolve incidents following existing procedures
  • Record, track, and document incidents/service requests using the ticketing system
  • Ensure timely resolution of incidents in accordance with service level agreements (SLAs)
  • Escalate complex issues to senior technicians or other appropriate teams when necessary

Skills and Qualifications:

  • Basic understanding of computer hardware, software, and networking concepts with Max 6 months experience
  • Familiarity with Windows and/or Mac operating systems
  • Knowledge of common office software applications (e.g., Microsoft Office Suite)

Requirements:

  • Strong problem-solving and analytical skills
  • Excellent verbal and written communication skills
  • Customer-oriented with a friendly and patient demeanor
  • Certifications: ITIL Foundation or other relevant certifications are a plus

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