Group Business Transformation Leader
2 days ago
Job Title: Senior Manager
">- The role holder is responsible for leading a team of Group Operations team to process new business and end to end policy servicing for group business.
Key Responsibilities:
- Coordinate with Sales and Actuarial teams for closure of individual Group processes.
- Accomplish issuance of policies and resolution of customer and intermediary queries.
- Ensure that an efficient, effective, professional and courteous service is provided to intermediaries and customers.
- Implement and maintain agreed quality and quantity controls, which will aid proactive management and the anticipation of problems.
- Supervise and train an effective team that is able to meet the business needs of the company as they grow with time.
- Coordinate with finance for reconciliation of policy account balance.
- Lead transformation and digitization of group business.
Qualifications & Experience:
- MBA/ ACII with a minimum of 8 – 10 years’ experience gained in customer Services or Operations Department. Associate of Insurance Institute will be added advantage.
- Good experience of operations in the financial services industry.
- Experience within the Group Operation department of an Insurance company is a must.
- Experience in data processing to deliver operational efficiency.
- Computer skills in using databases and office management software including word processors and spreadsheets.
- Strong leadership, team building and influencing skills.
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