Service Experience Director
2 days ago
Join Our Team as a Service Experience Director
">At DSP Eminence Consulting Services, we are committed to delivering exceptional customer experiences that drive business growth and success. As a Service Experience Director, you will play a critical role in shaping our customer service strategy and ensuring that our customers receive the highest level of service.
Key Responsibilities
- Develop and implement customer service strategies that meet or exceed business objectives
- Lead, mentor, and manage a high-performing team of customer service professionals
- Foster a customer-centric culture that prioritizes service excellence at every touchpoint
- Collaborate with cross-functional teams to ensure seamless customer experiences across all platforms
Requirements
- 5+ years of experience in customer service leadership or strategy development
- Proven track record of improving customer satisfaction and loyalty
- Strong analytical and problem-solving skills
- Excellent communication and leadership abilities
Compensation and Benefits
- $100,000 - $160,000 per year, depending on experience
- Comprehensive health insurance package
- 401(k) matching program
- Generous paid time off policy
Estimated Salary: $130,000/year
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