Service Experience Director

2 days ago


Chennai, Tamil Nadu, India DSP Eminence Consulting Services Full time

Join Our Team as a Service Experience Director

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At DSP Eminence Consulting Services, we are committed to delivering exceptional customer experiences that drive business growth and success. As a Service Experience Director, you will play a critical role in shaping our customer service strategy and ensuring that our customers receive the highest level of service.

Key Responsibilities

  • Develop and implement customer service strategies that meet or exceed business objectives
  • Lead, mentor, and manage a high-performing team of customer service professionals
  • Foster a customer-centric culture that prioritizes service excellence at every touchpoint
  • Collaborate with cross-functional teams to ensure seamless customer experiences across all platforms

Requirements

  • 5+ years of experience in customer service leadership or strategy development
  • Proven track record of improving customer satisfaction and loyalty
  • Strong analytical and problem-solving skills
  • Excellent communication and leadership abilities

Compensation and Benefits

  • $100,000 - $160,000 per year, depending on experience
  • Comprehensive health insurance package
  • 401(k) matching program
  • Generous paid time off policy

Estimated Salary: $130,000/year



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