Director of Support Services
2 days ago
About the Job: As a Director of Support Services, you will be responsible for leading our support operations team, developing process improvements, and collaborating with cross-functional teams. This is an exciting opportunity to work with a talented team, drive innovation, and deliver exceptional results.
Key Responsibilities:
- Lead a team of experts in support services
- Develop and implement process improvements to drive efficiency and productivity
- Collaborate with cross-functional teams to resolve dependencies and blockers
- Manage merchant queries, customer requests, and escalations
- Maintain excellent verbal and written communication skills
Requirements:
- 5+ years of experience in IT operations management
- Proven track record of leading high-performing teams
- Expert knowledge of PM methodologies and processes
- Strong technical skills in using ticketing tools, logging tools, and monitoring tools
- Ability to influence teams without direct reporting structure
What We Offer:
- Competitive salary: ₹80-100 lakhs per annum
- Broad intercultural experience and excellent opportunities for growth
- Consistency in conducting regular meetings with clients to review performance
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