
Order Fulfillment Coordinator
2 days ago
Job Description:
This role involves managing order fulfillment by partnering with Sales, Operations, Marketing, and Credit and Collections teams.
The Order Management Specialist will be responsible for daily booking of customer purchase orders in SAP, managing orders through the system, and resolving associated queries.
Key Responsibilities:
- Process email Purchase Orders from end users through Salesforce and SAP
- Retrieve orders from partner portal and process into SAP
- Verify pricing against customer contract or approved discount matrix
- Verify availability of product
- Coordinate with Purchasing to determine lead times when supply is not available
- Exercise discretion to prioritize product allocations when supply is not available
- Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
- Process customer returns and credit note requests in a timely manner
- Answer customer inquiries regarding order status, product availability, and lead times
- Troubleshoot customer issues, responding in a timely manner
- Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition
- Complete self-training modules in SAP as needed
- Log customer complaints (CCAR's) in SAP
- Create Salesforce cases to request additional addresses or contacts be added to SAP
Required Skills and Qualifications:
We are seeking an experienced professional with:
- A BS/BA degree in business
- 4+ years of experience with account management and customer service in high-tech environment
- Basic accounting knowledge, understanding of international trade principles
Benefits:
As an Order Management Specialist, you will work in a fun and rewarding environment where employees called "Cognoids" thrive. You will have opportunities to grow professionally and personally.
Others:
Please submit your resume and cover letter to apply for this position.
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