Global Ops Support Specialist
21 hours ago
This is a high-visibility position with big scope of creativity and self-development within the Voice of Driver - Listening Channels Team at myGwork. As an Ops Support Specialist, you will be supporting the operations team at the Hyderabad site.
About the RoleThe specialist should be someone passionate about supporting a fast-paced Ops environment who will enjoy the challenges and rewards of working in a fast-growing organization and in a very international environment.
Key Responsibilities- You will be a primary POC supporting the execution of ad-hoc, and high visibility tasks related to identify DP pain points by sourcing insights from various listening channels.
- Collate and share feedback from various channels such as Station Feedback forms, Social Media posts to relevant POCs.
- Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks.
- Maintains records of day-to-day work by updating trackers or workflow tools.
- Meets predetermined and assigned productivity targets and quality standards.
- Contributes to project improvement ideas, if applicable.
- Proactively raises issues/alarms to manager or stakeholders.
We are looking for a candidate with a Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics. Experience with Excel and SQL is required. Good communication skills are also essential, along with flexibility to transition within work types, flexibility to work across shifts (24/7 shifts) and staggered week offs. Demonstrate flexibility to work overtime hours as per business requirement.
BenefitsAmazonians receive competitive compensation packages including an estimated salary of $80,000-$100,000 per year, depending on experience. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit here for more information.
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