Senior Technical Support Specialist

3 days ago


Alwar, Rajasthan, India beBeeTechnical Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
Role Summary:

As a seasoned technical professional, you will play a pivotal role in resolving complex technical issues and driving customer satisfaction. You will collaborate with network architects and cross-functional teams to deliver exceptional support.

Key Responsibilities:
  • Handle customer inquiries, providing timely and effective resolutions
  • Develop and maintain in-depth knowledge of product upgrades, hotfixes, and troubleshooting techniques
  • Prioritize and manage multiple tasks efficiently, working in a fast-paced environment
  • Maintain accurate records, collaborate with internal stakeholders, and communicate effectively with customers
  • Demonstrate strong analytical and problem-solving skills, applying logical reasoning to troubleshoot complex issues
  • Stay up-to-date with industry developments, best practices, and emerging technologies to drive process improvements and automation
Requirements:
  • 4+ years of experience in Linux, Windows Server environments, Networking, Security, and Certificate Management platforms
  • Strong background in managing, deploying, and applying hotfixes/patches for applications and web services
  • 2+ years of experience working with Kubernetes, container orchestration, and management
  • Practical knowledge of shell scripting or Python for automation and troubleshooting
  • Experience in Cloud environments such as AWS and Azure
  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Certifications such as CCNA, Network+, RHEL, AWS, or Azure are preferred


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