Operations Workforce Manager

7 days ago


Thrissur, Kerala, India beBeeWfm Full time ₹ 12,60,000 - ₹ 13,20,000
Workforce Management Professional

We are seeking an experienced Workforce Management professional to join our team in Pune. The ideal candidate will bring expertise in workforce planning, capacity management, forecasting, and scheduling.

  • Manage workforce planning, forecasting, and scheduling to ensure optimal staffing levels.
  • Monitor real-time adherence, shrinkage, and service levels across business units.
  • Partner with operations and leadership teams to provide actionable insights on performance and resource utilization.
  • Analyze trends, create reports, and recommend strategies for improving productivity and efficiency.
  • Ensure compliance with workforce management processes and best practices.
Requirements:
  • 5+ years of experience in Workforce Management within a BPO / shared services / large-scale operations environment.
  • Strong expertise in forecasting, capacity planning, scheduling, and real-time monitoring.
  • Proficiency in WFM tools and MS Excel (advanced level preferred).
  • Excellent analytical, problem-solving, and communication skills.

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