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IT Technical Specialist
2 weeks ago
We are seeking an experienced IT professional to provide technical support and maintain client systems.
- Troubleshoot hardware and software issues, identifying opportunities for modernization and automation.
- Collaborate with internal teams and alliance partners to deliver exceptional customer experience.
- Maintain high standards of service delivery and meet performance targets.
Key Responsibilities:
- Provide technical assistance to clients across various devices and software platforms.
- Troubleshoot hardware and software problems, and identify areas for improvement.
- Work closely with internal stakeholders to achieve business objectives.
- Develop and present innovative ideas to enhance the end-user experience.
Requirements:
- 4+ years of experience in IT support.
- Strong communication skills, including email, phone, and in-person interactions.
- Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
Why this role?
- This is a unique opportunity to work with a diverse range of clients and technologies.
- You will have the chance to develop your technical skills and expertise.
- Our team is dedicated to delivering exceptional customer service.