Ecommerce Support Solutions Specialist

1 week ago

Bengaluru, Karnataka, India beBeeDevelopment Full time US$ 60,000 - US$ 70,000

Job Title: Key Account Development Representative

We are seeking a highly skilled professional to join our team as a Key Account Development Representative. This role is instrumental in building and driving the sales pipeline for our AI + Human hybrid support platform.

This is a challenging position that requires engaging with decision-makers across the North American market, helping them improve customer support outcomes with scalable, intelligent solutions.

About the Role

The ideal candidate will have a deep understanding of the ecommerce and D2C landscape in North America and be able to identify how our platform can solve their customer support challenges.

They will partner with account executives to define target accounts and create tailored outreach strategies using a blend of Account-Based Marketing (ABM) and high-touch outbound tactics.

Key Responsibilities

- Conduct thorough research to identify key decision-makers and customer pain points across mid-market and growth-stage companies.

- Run outbound campaigns across email, LinkedIn, and phone to generate and qualify opportunities for the sales team.

- Own top-of-funnel engagement and ensure high-quality lead qualification aligned with our Ideal Customer Profile (ICP).

Requirements

- 2-4 years of SDR or business development experience in a B2B SaaS environment, preferably targeting North American markets.

- Background in CX, Customer Service, ecommerce, or AI-powered platforms is a plus.

- Proven ability to conduct cold outreach and build meaningful conversations with senior decision-makers.

What We Offer

- Join a fast-growing company disrupting the way ecommerce brands support their customers.

- Work with a smart, mission-driven team building world-class solutions at the intersection of AI + human agent support.

- Opportunity to grow your career in sales and technology with strong mentorship and leadership support.

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