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Customer Success Advocate

1 month ago

Gurgaon, Haryana, India Nexthire Full time
Customer Success Engineer - DevOps

Gurgaon, India · Full-time · Intermediate

About The Position
  • Act as the primary point of contact for customers regarding technical issues, ensuring timely and effective resolution.
  • Take ownership of customer support cases from initiation to closure, prioritizing customer satisfaction throughout the process.
  • Build strong relationships with technical stakeholders to promote product adoption and growth, fostering a collaborative environment.
  • Guide and educate customers through the onboarding process, ensuring seamless integration and effective use of our services.
  • Represent customer interests internally, serving as their technical advocate within Coralogix.
  • Manage and prioritize multiple issues simultaneously, escalating unresolved cases to relevant internal teams promptly and effectively.
Requirements
  • Background knowledge and hands-on experience in Cloud DevOps, specifically with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or equivalent experience with Azure and GCP.
  • Background knowledge and hands-on experience in Security monitoring and Observability, specifically with tools such as Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, and Jaeger.
  • BA/BSc degree in Computer Science or equivalent experience.
  • Excellent customer-facing and communication skills in English.
  • Motivation to learn new skills and technologies.
  • Great interpersonal and communication skills.
  • High availability for fast response to customers.

Key Advantages

  • Proven work experience with ELK (Elastic-search/Logstash/Kibana) or OpenTelemetry.
  • Hands-on experience in Regular Expressions, Lucene, and PromQL.