Customer Success Advocate

1 month ago

Gurgaon, Haryana, India Intract Full time
About Intract

We're a pioneering company in the user acquisition landscape, revolutionizing the way digital companies interact with their customers. Our innovative B2B2C approach has served over 1,000,000 users, and we're looking for a talented Customer Success Manager to join our team.

Job Description

We're seeking an experienced Customer Success Manager to play a crucial role in ensuring partner satisfaction. As a key member of our team, you'll be responsible for onboarding partners, analyzing data, and making recommendations to drive business growth. Your strong relationships and excellent support will help retain partners and drive customer success.

Key Responsibilities:
  • Develop and nurture relationships with clients to ensure long-term partnerships.
  • Act as the primary point of contact for client inquiries, issues, and escalations related to Web3 solutions.
  • Understand clients' goals, challenges, and specific use cases within the Web3 ecosystem, and work collaboratively to address them using our products or services.
  • Facilitate smooth onboarding processes for new clients, providing guidance on product usage and best practices in the context of Web3.
  • Proactively engage with clients to ensure they're deriving maximum value from our solutions, and provide ongoing support and training as needed.
  • Conduct regular business reviews and check-ins with clients to assess satisfaction levels, gather feedback, and identify opportunities for improvement or expansion.
  • Collaborate closely with internal teams, including sales, product development, and technical support, to advocate for clients' needs and ensure timely resolution of issues.
  • Stay informed about industry trends, developments, and best practices within the Web3 space to better serve our clients.
Requirements:
  • Minimum of 2 years of direct experience working with SaaS or Web3 technologies in a customer-facing role.
  • Proficiency in blockchain technology, cryptocurrencies, decentralized finance (DeFi), and related concepts is a plus.
  • Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences.
  • Excellent problem-solving abilities and a proactive approach to addressing client needs and challenges.
  • Ability to thrive in a fast-paced, startup environment and manage multiple priorities effectively.
  • Bachelor's degree in a relevant field preferred, or equivalent practical experience.

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