Chargeback Analyst

2 weeks ago

Coimbatore, Tamil Nadu, India Find Next Hire Full time

We are seeking a highly skilled Chargeback Analyst to join our team at Find Next Hire. As a Chargeback Analyst, you will be responsible for reviewing payments received to determine the reason for any short payments. You will also be required to review all deductions taken from customer payments, remittance information, and supporting documents to determine the reason for deduction. Additionally, you will be responsible for disputing all claims, including shortages, pricing deductions, and violations, and collaborating with the US office to resolve disputes.

Key Responsibilities:

  • Review all deductions taken from customer payments and remittance information to determine the reason for deduction.
  • Review all documents supporting customer claims, including purchase order copies, proof of delivery, and invoices.
  • Dispute all claims, including shortages, pricing deductions, and violations.
  • Collaborate with the US office to resolve disputes.
  • Retrieve data from customer web portals.
  • Contact customers via email to resolve pending deductions.
  • Validate all agreed allowances for accuracy.
  • Issue credits to customer accounts after approval is received.
  • Document all actions taken in the ERP system.
  • Support the monthly accounting close process and critical business partner issues.
  • Identify and implement areas for process improvement to reduce customer deductions.
  • Ensure all transaction processing is in a timely manner per client SOP.

Requirements:

  • 12 years of relevant experience in accounts receivable.
  • Degree and strong math and analytical skills are essential.
  • Working with retail/wholesale accounts is a plus.
  • Effective analytical problem-solving and decision-making skills.
  • Excellent oral and written communication skills.
  • Ability to prove as a team player with the ability to work in cross-functional teams across different levels of the organization.
  • Strong organizational, negotiation, motivational, follow-up, and time management skills.
  • Ability to handle multiple priorities simultaneously/multitask.
  • Intermediate in Excel (knowledge on VLookup is an added advantage).
  • Knowledge on factoring will be an added value.
  • Strong computer skills with experience in an ERP system.

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