Chargeback Analyst
2 weeks ago
Job Title: Chargeback Analyst
Job Summary:
We are seeking an experienced Chargeback Analyst to join our team at Envision Software Engineering PVT LTDCore ForceIndia. The successful candidate will be responsible for reviewing payments received to determine the reason for any short payments and resolving disputes with customers.
Key Responsibilities:
- Review all deductions taken from customer payments and remittance information to determine the reason for deduction
- Dispute all claims, including shortages, pricing deductions, and violations, and complete disputes via web portal or email
- Retrieve data from customer web portals and contact customers via email to resolve pending deductions
- Validate all agreed allowances for accuracy and issue credits to customer accounts after approval is received
- Document all actions taken in the ERP system so that the last action taken is readily available
- Support the monthly accounting close process and support critical business partner issues
- Identify and implement areas for process improvement to reduce customer deductions
- Ensure all transaction processing is in a timely manner per client SOP
- Review disputes with the US office and collaborate on business strategy to proceed with action of dispute or write-off
- Escalate issues to the supervisor/manager that require intervention/clarification from senior leadership
- Maintenance of customer updates; resource set up and updates
Requirements:
- 12 years of relevant experience in accounts receivable
- Degree and strong math and solid analytical skills are essential
- Working with Retail/Wholesale accounts a plus
- Effective analytical problem-solving and decision-making skills
- Excellent oral and written communication skills
- Ability to prove as a team player with the ability to work in cross-functional teams across different levels of the organization
- Strong organizational negotiation motivational follow-up and time management skills
- Ability to handle multiple priorities simultaneously/multitask
- Intermediate in Excel (Knowledge on VLook up is an added advantage)
- Knowledge on Factoring will be an added value
- Strong computer skills with experience in an ERP system
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