Chargeback Analyst

4 weeks ago

Coimbatore, Tamil Nadu, India Find Next Hire Full time
Job Title: Chargeback Analyst

Job Summary:
We are seeking an experienced Chargeback Analyst to join our team at Find Next Hire. As a Chargeback Analyst, you will be responsible for reviewing payments received to determine the reason for any short payments received. You will also be required to review all deductions taken from customer payments, review remittance information to determine the reason for deduction, and dispute all claims including shortages, pricing deductions, and violations.

Responsibilities:
• Review all deductions taken from customer payments
• Review remittance information to determine the reason for deduction
• Dispute all claims including shortages, pricing deductions, and violations
• Retrieve data from customer web portals
• Contact customers via email to resolve pending deductions
• Validate all agreed allowances for accuracy
• Issue credits to customer accounts after approval is received
• Document all actions taken in ERP system
• Support the monthly accounting close process and supporting critical business partner issues
• Identify and implement areas for process improvement with will reduce customer deductions
• Ensure all transaction processing is in a timely manner per client SOP
• Review the dispute with the US office and collaborate on business strategy to proceed with action of dispute or writeoff
• Escalate issues to the supervisor/manager that require intervention/clarification from senior leadership

Requirements:
• 12 years of relevant experience in accounts receivable
• Degree and Strong math and solid analytical skills are essential
• Working with Retail/Wholesale accounts a plus
• Effective analytical problem solving and decisionmaking skills
• Excellent oral and written communication skills
• To prove as a team player with the ability to work in crossfunctional teams across different levels of the organization
• Strong organizational negotiation motivational followup and time management skills
• Ability to handle multiple priorities simultaneously / multitask
• Intermediate in Excel (Knowledge on VLook up is an added advantage)
• Knowledge on Factoring will be an added value
• Strong computer skills with experience in an ERP system

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