Microsoft 365 Enterprise Service Manager

2 days ago

Mumbai, Maharashtra, India beBeeImplementation Full time ₹ 15,00,000 - ₹ 20,00,000
About the Role

We are seeking a highly skilled Microsoft 365 implementation specialist to lead end-to-end deployment and administration of enterprise-level services.

This exciting opportunity involves configuring, optimizing, and ensuring high availability of Microsoft 365 services across mid to large-scale environments. You will work closely with clients and cross-functional teams to deliver exceptional user experience and seamless system implementation.

Key Responsibilities:

  • Lead the implementation and administration of Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, and Intune.
  • Configure security, compliance, identity, and device management features in line with enterprise IT standards.
  • Collaborate with stakeholders to define M365 deployment strategies and migration plans.
  • Perform regular health checks, monitor service performance, and implement continuous improvements to optimize service delivery.
  • Troubleshoot escalated incidents, conduct root cause analysis, and deliver timely resolutions with minimal disruption.
  • Evaluate user adoption through training, documentation, and proactive support, aligning technology with business needs.
  • Provide technical leadership during implementation cycles and support operational handover post-deployment.

Required Skills & Qualifications:

  • Minimum 3 years of hands-on experience in Microsoft 365 implementation, configuration, and support.
  • Proven track record in deploying M365 services across mid to large-scale environments.
  • Strong understanding of Microsoft Azure Active Directory, PowerShell scripting, and modern authentication protocols.
  • Expertise in Microsoft Exchange Online, Teams administration, SharePoint Online, and endpoint management.
  • Excellent analytical and troubleshooting skills to quickly identify and resolve complex technical issues.
  • Exceptional communication and interpersonal skills to collaborate with both technical and non-technical stakeholders.
  • Customer-first mindset with a strong focus on service quality and client satisfaction.
  • Bachelor's degree in Computer Science, Information Technology, or a related discipline (preferred).

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