Senior Microsoft 365 Solutions Architect

3 days ago

Mumbai, Maharashtra, India beBeeMicrosoft Full time ₹ 1,20,00,000 - ₹ 1,62,50,000

Microsoft 365 Engineer Job Description

We are seeking a seasoned Microsoft 365 Engineer to assume the role of a technical leader in delivering escalated support and architectural enhancements for our organization's Microsoft 365 services.

Job Responsibilities:

  • Troubleshoot and resolve complex issues related to Exchange Online, including mailbox access, email delivery failures, and transport rules.
  • Provide expert-level support for OneDrive for Business: sync issues, access permissions, data recovery, and sharing configurations.
  • Manage SharePoint Online site access, permissions, library errors, and integration with Microsoft Teams.
  • Assist with Microsoft Teams: meeting scheduling, chat synchronization, call quality, and app integrations.
  • Collaborate with L1 support teams to escalate unresolved incidents and ensure timely ticket resolution.
  • Contribute to O365 license provisioning, group assignments, and mailbox migrations.
  • Maintain documentation for troubleshooting guides, user FAQs, and platform updates.
  • Perform regular health checks across O365 services and generate usage reports.
  • Evaluate and ensure adherence to IT security and compliance standards during user provisioning and collaboration setups.
  • Develop knowledge-sharing sessions to train junior support staff on best practices.
  • Own the resolution of high-complexity incidents across Exchange, SharePoint, Teams, and OneDrive.
  • Design, implement, and optimize configurations and policies in Microsoft 365 Admin Center, Exchange Admin Console, and Security & Compliance Center.
  • Manage user provisioning, mailbox migrations, retention policies, and mail flow rules.
  • Administer SharePoint Online architecture: sites, libraries, metadata, and access controls.
  • Oversee OneDrive performance, data recovery, quota management, and cross-platform sync.
  • Troubleshoot Teams collaboration issues, meeting integrations, governance policies, and guest access scenarios.
  • Collaborate with stakeholders on M365 roadmap planning, licensing strategy, and cost optimization.
  • Develop automation scripts (PowerShell) for reporting, user management, and policy enforcement.
  • Work closely with InfoSec and IAM teams to ensure compliance, data protection, and security posture.
  • Mentor L1/L2 engineers through technical trainings and onboarding resources.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • 5+ years of experience in Microsoft 365 engineering, with expertise in Exchange Online, OneDrive for Business, and SharePoint Online.
  • Proven track record of delivering high-quality support and resolving complex technical issues.
  • Excellent communication and problem-solving skills.
  • Ability to work collaboratively in a team environment.
  • Strong understanding of IT security and compliance standards.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

Additional Information:

  • This is an excellent opportunity for experienced professionals to take their career to the next level.
  • The ideal candidate will possess a unique blend of technical expertise and soft skills.

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