
International Transaction Quality Specialist
3 days ago
Sr Quality Lead
">We are seeking a highly skilled and experienced Sr Quality Lead to drive continuous improvement in transaction quality and delivery.
Main Responsibilities:
">- Develop and implement quality strategies to improve transaction quality and delivery
- Analyze and manage claim quality and client-related key performance indicators (KPIs)
- Evaluate the effectiveness of transaction quality (TQ) interventions
- Enhance quality management processes and frameworks to improve quality delivery
- Capture and report on service level agreements (SLAs) and service level objectives (SLOs), as well as customize processes to meet client expectations
- Generate and implement innovative ideas and process improvement initiatives in the account
- Maintain process control and compliance, including audit requirements
- Ensure efficient implementation of huddle, feedback, and refresher processes
- Support quality and compliance teams to perform audits and follow-ups based on observations and misses
Requirements:
">- 2+ years of experience as a Quality Analyst in international voice processes in international BPO
- Strong experience working with quality matrices
- Excellent knowledge of transactional quality domains
- Good understanding of TTQ systems, tools, and technologies
- Knowledge of analysis, driving improvement, and innovation
What We Offer:
">- A dynamic work environment with opportunities for growth and professional development
- A competitive salary package
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