Delivering Exceptional Client Experiences: A Senior Leadership Role

2 days ago

Coimbatore, Tamil Nadu, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 25,00,000

We are seeking an experienced Client Servicing Director to lead our client relationships and drive business growth through exceptional event solutions.

The ideal candidate will have a proven track record of leading client servicing teams, building long-term partnerships, and ensuring client satisfaction across large-scale events, MICE, and experiential projects.

This role requires a professional with excellent communication, strategic thinking, and team leadership skills, who can deliver world-class client experiences.

Key Responsibilities:

  • Act as the primary point of contact for key clients, building strong and trusted relationships.
  • Lead and mentor the client servicing team, ensuring alignment on client needs, deliverables, and expectations.
  • Collaborate closely with internal departments to ensure seamless execution of projects.
  • Translate client briefs into actionable strategies, proposals, and event concepts.
  • Drive business development by identifying upselling and cross-selling opportunities within existing accounts.
  • Manage end-to-end client lifecycle—from pitch presentations and negotiations to on-ground delivery and post-event feedback.
  • Ensure all deliverables meet the highest standards of quality, timeliness, and budget adherence.
  • Anticipate client needs and proactively provide solutions to enhance satisfaction and retention.
  • Track client satisfaction, resolve escalations, and provide regular updates to senior management.
  • Prepare post-event reports and presentations capturing impact, ROI, and learnings.

Key Requirements:

  • 8–12 years of client servicing experience in the events, MICE, or experiential marketing industry.
  • Strong background in handling corporate clients and large-format projects.
  • Proven experience in leading and mentoring high-performing teams.
  • Excellent communication, presentation, and interpersonal skills.
  • Strong problem-solving and negotiation abilities.
  • Ability to work in a fast-paced environment, handling multiple accounts simultaneously.
  • Willingness to travel for client meetings and event execution.

Preferred Qualifications:

  • Bachelor's degree in Event Management, Mass Media, Marketing, or a related field.
  • Prior experience with reputed event agencies handling marquee clients.
  • Strong understanding of event strategy, client engagement, and market trends.

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