Pet Family Experience Manager

6 hours ago

Bengaluru, Karnataka, India beBeeCustomerExperience Full time ₹ 15,00,000 - ₹ 20,00,000

About the Role

This role is focused on enhancing the post-purchase experience for pet families.

As a Product Manager, you will be responsible for streamlining query resolution, empowering customer support teams, and improving overall user satisfaction.

We are seeking an experienced product manager to join our team and contribute to the growth of our rapidly expanding market.

  • You will work closely with cross-functional teams to design and implement high-impact services that meet the evolving needs of our customers.
  • Your empathy as a pet parent is valued and celebrated, and you will have the opportunity to shape a growing industry that prioritizes pet care.
  • You will be responsible for defining metrics, analyzing user behavior, designing experiments, and iterating quickly to drive business outcomes.
  • You should have prior experience in B2C e-commerce environments and be comfortable in environments that require high ownership, collaboration, and alignment.

Why You'll Love This Role

- Pet-Centric Culture: Your empathy as a pet parent is valued and celebrated.

- Shape a Growing Industry: Contribute to a rapidly expanding 25% CAGR pet care market, backed by strong industry momentum.

- Impact That Matters: Improve post-purchase experiences, streamline query resolution, and empower customer support teams—creating meaningful outcomes for pet families.

Requirements

- Strong Product Management Skills

- Data-Driven Problem Solving

- Cross-Functional Collaboration

What We Offer

- A collaborative and dynamic work environment

- Opportunities for professional growth and development

- A chance to make a meaningful impact in the pet care industry

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