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Pet Parenting Expert
3 weeks ago
A new era of pet care is unfolding in India, driven by a passion for providing safe, loving, and fun spaces for dogs across the country. Awwzo is at the forefront of this revolution, redefining how India cares for its furry family members.
Job Overview
We seek a highly skilled Customer Experience Champion to be the first point of contact for pet parents. You will handle inbound calls and WhatsApp queries, answer questions, resolve issues, and empower pet parents with confidence and care every step of the way.
This role has a direct impact on building trust and shaping the customer experience with Awwzo.
Your Responsibilities:
- Manage inbound calls, WhatsApp, and other support channels with exceptional communication skills.
- Clearly explain Awwzo's services, pricing, and booking process to pet parents.
- Resolve queries or concerns from pet parents with empathy and ownership.
- Collaborate with centre teams for seamless pickups, drop-offs, and in-stay updates.
- Maintain accurate call logs, CRM records, and escalate issues where necessary.
- Contribute innovative ideas to enhance customer experience, communication flows, and FAQs.
You Must Have:
- 0-1 years of experience in voice-based customer support or hospitality.
- Excellent verbal communication in English (other languages a plus).
- Strong listening skills, patience, and a calm presence on calls.
- Familiarity with CRM tools, basic Excel/Sheets.
- A genuine love for dogs and comfort talking to pet parents.
Why Join Us?
- Be part of a purpose-driven brand shaping India's pet care industry.
- Work with a mission-first team from IITs, top startups, and pet care professionals.
- Pet-friendly office – dogs are always welcome.
- Shape how India experiences pet parenting.
