Customer Experience Specialist

18 hours ago

Bikaner, Rajasthan, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 15,00,000
Technical Support Lead

This is a highly challenging and rewarding role for an experienced customer support professional who wants to excel in their career.

  • Key aspects of this position involve a self-motivated individual with a strong sense of ownership, demonstrating a passion for improving customer support processes and outcomes.
  • The ideal candidate will possess excellent written and verbal communication skills, effectively conveying complex technical concepts in a clear and professional manner.
  • A strong analytical mindset, complemented by intermediate to advanced proficiency in Excel and experience working with large data sets to identify trends and resolve intricate issues, is also essential.

Key Responsibilities:

  • Manage multiple priorities within a dynamic environment.
  • Identify root causes and structure logical, data-backed recommendations for operational enhancements.
  • Maintain accurate records while ensuring data security.

Requirements:

  • 5-7 years of experience in SaaS technical support, customer operations, or similar project-focused roles.
  • Intermediate understanding of technical systems, APIs, and SQL.
  • Experience working with support ticketing systems such as Jira Service Desk, reporting, and project configuration is advantageous.
  • Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is desirable.

About the Role:

As a Technical Support Lead, you will be responsible for managing multiple priorities, identifying areas for improvement, and implementing changes that enhance customer satisfaction. Your expertise in technical systems and analytical skills will be valuable assets in this role.

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