Hotel Guest Experience Champion
1 week ago
The ideal candidate will have a high school diploma or equivalent, as well as 2 years of experience in guest services, front desk, or a related field. Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is also acceptable without prior work experience.
- Leading Guest Services Teams
- Advocate sound financial decision making
- Demonstrate honesty and integrity
- Lead by example
- Develop specific goals and plans to prioritize and accomplish your work
- Handle complaints and resolve disputes
- Maintain a strong working relationship with all departments
- Provide services that exceed customer expectations
- Improve service by communicating and assisting individuals
- Empower employees to provide excellent customer service
Key Responsibilities:
- Serves as the property manager on duty
- Oversees all property operations
- Represents property management in resolving guest-related situations
- Manages day-to-day operations to ensure quality standards
- Provides immediate assistance to guests
- Participates in employee progressive discipline procedures
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Saket, Delhi, Delhi, India Hotel saket 27 a BMB Resort Full timeGuest Services & Experience - **Welcome & Farewell**:Greet guests warmly upon arrival, assist with check-in, and provide a fond farewell during checkout. - **Guest Satisfaction**:Ensure all guest needs and requests are promptly addressed, aiming for high levels of satisfaction. - **Information & Concierge**:Provide detailed information about the hotel, city...
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Guest Experience Ambassador
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Delhi NCR, Mumbai City, Pune, India beBeeHospitality Full time US$ 40,000 - US$ 80,000Job Title: Guest Experience Ambassador", "", "Deliver exceptional guest experiences through personalized service and attention to detail.", "Promote hotel amenities, services, and local attractions to enhance guests' stay.", "Anticipate and address guest needs in a timely and professional manner.", "Maintain accurate records of guest interactions and...
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Hotel Receptionist
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New Delhi, India Bel-La Monde Hotel New Delhi Full timeHotel Receptionist Job Duties Be sure to review these items and make any changes needed in order to match what a hotel receptionist will do in your company. - Greet all guests and assist them with check-in and check-out - Maintain a positive attitude and friendly demeanor - Respond to all guest questions and requests - Answer and forward phone calls - Manage...
