Guest Relations Executive Female Hospitality Experiance 3/4 Yrs

6 days ago


Saket Delhi Delhi, India Hotel saket 27 a BMB Resort Full time ₹ 3,00,000 - ₹ 3,60,000 per year

Guest Services & Experience

  • Welcome & Farewell:Greet guests warmly upon arrival, assist with check-in, and provide a fond farewell during checkout.
  • Guest Satisfaction:Ensure all guest needs and requests are promptly addressed, aiming for high levels of satisfaction.
  • Information & Concierge:Provide detailed information about the hotel, city attractions, and services, acting as a local expert.
  • Special Requests:Fulfill special requests, such as arranging for flowers, room decorations, or catering to dietary preferences.

VIP & Special Guest Management

  • VIP Oversight:Handle VIP arrivals and departures, completing pre-registration formalities and ensuring their needs are prioritized.
  • Personalized Attention:Develop rapport with guests and anticipate their needs, offering assistance with tasks like travel arrangements or messages.

Administrative & Operational Tasks

  • Room Management:Allocate rooms to arriving guests, considering their preferences and any special requirements.
  • Guest Folios & Profiles:Maintain guest folios and input guest likes and dislikes into profiles for future stays.
  • Inter-departmental Coordination:Coordinate with departments like housekeeping to ensure rooms are ready and meet guest expectations.
  • Cashiering:Perform basic cashier activities as needed.
  • Feedback Collection:Gather feedback during guest departures to improve services and maintain guest history records.

Problem Solving & Communication

  • Complaint Resolution:Efficiently and promptly handle guest complaints and concerns to resolve issues and maintain positive guest relationships.
  • Information Dissemination:Act as a coordinator between guests and various hotel departments, ensuring smooth communication and service delivery.

Knowledge & Professionalism

  • Hotel & City Knowledge:Possess in-depth knowledge about the hotel, local attractions, and competitive offerings.
  • Grooming & Standards:Adhere to strict staff grooming and hygiene standards to maintain a professional image.

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.73 per month

Benefits:

  • Food provided
  • Paid time off
  • Provident Fund

Work Location: In person

Speak with the employer



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