Hotel Service Ambassador
3 weeks ago
About This Role
We are seeking a highly skilled and motivated Hotel Service Ambassador to join our Front Office team. In this role, you will be responsible for providing exceptional service to our guests, ensuring their stays are enjoyable and memorable.
Key Responsibilities
This is an hourly/entry-level position with full-time hours. As a Hotel Service Ambassador, your duties will include:
- Welcome all guests and ensure they have an exceptional staying experience;
- Create lasting memories and build relationships through personalized service;
- Maintain high standards of grooming and hygiene at all times;
- Develop strong working relationships with colleagues and other departments;
- Provide flexible and efficient service consistent with the hotel's policies;
- Ensure guests are offered the highest level of personalized service;
- Report guest complaints or problems to supervisors if no immediate solution can be found;
- Awareness of hotel activities and proper handover of pending points;
- Maintain good rapport and working relationship with colleagues and all other departments.
Requirements
To be successful in this role, you will need:
- Minimum 2 years' work experience in hotel operations;
- Relevant degree or diploma in Hospitality or Tourism management;
- Good customer service, communication, and interpersonal skills;
- Able to work flexible hours and rotate within different subdepartments as assigned.
Earning Potential
The estimated salary for this role is ₹15,000 - ₹25,000 per month, depending on experience and qualifications.
About Us
Hyatt Corporation is a global hospitality company committed to delivering exceptional experiences to our guests. We are passionate about providing warm and welcoming environments that make every stay unforgettable.
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