Guest Relation Executive

7 months ago


Devendra Nagar Raipur Chhattisgarh, India Hotel Vennington Court Full time

IP blockings to be done.
- Place amenities in VIP rooms.
- Arti, Teeka thali to be ready.
- Meeting guests upon arrival & departure.
- Taking feedbacks on OTA & TripAdvisor.
- Courtesy calls to be given between 1800 2000 HRS to VIP rooms & long staying guests.
- VIP rooms to be checked and random rooms to be checked.
- Room orientation has to be done.
- Guests needs to be briefed about the hotel services like RBB, health club, spa etc.
- Guests to be met daily.
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services.
- Anticipate guest needs and build rapport with customers.
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Director PR & Guest Relations when needed.
- Record information in the logbook daily
- Communication with the guest about their stay and asking for feedback.
- Co-ordination with public relations regarding any kind of advertisement
- Update any kind of secretarial services, baby sitting or resilience doctor.
- Ensure that there is no communication gap between the housekeeping and room service.
- Maintain a record of long staying guests who have shifted to their own accommodation in the city.
- Maintain a record of long staying guests who have shifted to their own accommodation in the city.
- Facilities for confirmation of tickets and help relating to the travel desk.
- Well aware of city site seeing tours as well as trips, shopping centers and historical places in the city.
- Airport transfers to any other kind of transfers that are required. **Express checkout for VIPs Role of a GRE**:

- Welcome guests during check-in and giving a fond farewell to guest while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivals and departures.
- Coordinating and multi-tasking job duties in a busy environment.
- Should possess detailed information about the Hotel, city as well as the competition
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily room occupancy
- Providing excellent customer service as per hotel standards.
- Greeting guests as they enter and exit the hotel
- Providing information regarding the Hotel, town attractions, activities etc.
- Check on VIP reservations, complete their pre-registration formalities.
- Allocate rooms to all arriving guests
- Maintain up-to date information on room rates, current promotions, offers and packages

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9522220872



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