Operations Director

6 hours ago

Delhi, Delhi, India Chai Point Full time
Job Title: Operations Director - Chai Point

Are you a seasoned operations professional looking for a new challenge? Do you have experience in managing teams and driving business growth? We are seeking an experienced Operations Director to join our team at Chai Point.

About Us

Chai Point is India's largest organized chai retailer, revolutionizing the way chai is consumed across the country. With 1000+ employees and a presence in 10+ cities, we continue to grow and lead the market. Our mission is to bring the perfect cup of chai that brightens lives and brings people together.

Job Description

We are looking for a dynamic and results-driven Operations Director to oversee the Vending as a Service (VaaS) operations under BoxC. This role requires strong ownership of P&L, with a clear focus on revenue margins, profitability, customer experience, and operational excellence.

Main Responsibilities:
  • Operational Efficiency:
    • Streamline Daily Operations: Oversee all day-to-day activities for VaaS to ensure operational efficiency, service excellence, and customer satisfaction.
    • Shift Management & Staffing: Manage shift schedules and ensure optimal staffing levels across all VAAS accounts.
    • Inventory Control: Maintain strict inventory control, monitor stock levels, and ensure timely ordering of supplies to avoid stock-outs at locations.
    • Cost Management: Monitor and control operational costs, ensuring they are aligned with company profit targets.
  • Customer Service & Experience:
    • Quality Assurance: Ensure that all service and product offerings meet Chai Point's high-quality standards, in line with company guidelines.
    • Customer Retention Strategy: Drive 100% customer retention by resolving customer issues promptly and ensuring a consistent, high-quality experience.
    • Service Speed & Efficiency: Monitor service delivery speeds and ensure timely service to exceed customer expectations and drive loyalty.
  • P&L Management:
    • Ownership of P&L: Manage the profitability of VAAS accounts, ensuring the performance aligns with initial FCF expectations as per the Annual Operating Plan (AOP).
    • Revenue & Margin Targets: Set clear goals for revenue margins and overall profitability, working closely with cross-functional teams to achieve these targets.
  • Strategic Planning & Execution:
    • Strategy Formulation: Contribute to strategic business decisions, working closely with senior leadership to craft and implement long-term growth strategies.
    • Innovation & SOP Implementation: Lead the development and implementation of innovative processes and Standard Operating Procedures (SOPs) aimed at improving operational efficiency, customer satisfaction, and cost management.
  • Reporting & Documentation:
    • Operational Reporting: Provide regular operational and financial reports to the senior management team.
    • Audit & Compliance: Conduct regular audits of operational processes to ensure adherence to company policies and identify opportunities for continuous improvement.
  • Team Development & Training:
    • Staff Training & Development: Monitor and ensure that training schedules for MTA Managers and BoxC teams are executed effectively and in line with company expectations.
    • Performance Monitoring: Track team performance through regular feedback and performance reviews, ensuring alignment with organizational goals.
  • Continuous Improvement:
    • Industry Trends & Innovation: Stay updated with the latest trends in the food and beverage industry, vending technologies, and customer service best practices.
    • Process Improvement: Actively contribute to refining operational processes to improve efficiency and reduce costs.

Requirements:

  • Experience: Minimum 6-8 years of experience in operations management, preferably within the food & beverage or retail industry.
  • Education: MBA or Post Graduate qualification is preferred.
  • P&L Experience: Strong background in P&L management, budgeting, and financial oversight.
  • Leadership Skills: Proven experience in managing teams, fostering collaboration, and driving performance.
  • Operational Expertise: Excellent understanding of operational processes, inventory management, and cost control in a fast-paced environment.
  • Customer-Centric: Strong focus on customer service, with the ability to drive customer satisfaction through operational improvements.
  • Problem-Solving: Strong analytical and problem-solving skills to address business challenges and improve operational efficiency.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to interact effectively with all levels of the organization.
  • Proactive Attitude: Self-starter, team player with a dynamic, positive, and solution-oriented mindset.
  • Attention to Detail: Strong attention to detail, organizational skills, and a professional, reliable work ethic.
About the Role

This is an exciting opportunity to join a rapidly growing company and make a real impact on our business. As an Operations Director, you will be responsible for overseeing the VaaS operations under BoxC, driving business growth, and ensuring operational excellence.

We offer a competitive salary package, including a base salary of ₹45,00,000 per annum, plus benefits such as medical insurance, retirement plan, and paid time off.

About the Company Culture

At Chai Point, we are driven by our passion for innovation, customer service, and teamwork. We believe in making a positive impact, both through our products and in our commitment to sustainability. We value creativity, a strong work ethic, and a good sense of humour. If you thrive in a fast-paced, collaborative environment and are excited about being part of a company that's making a real difference, we would love to have you on board.

  • Regional Operations Director

    1 day ago

    Delhi, Delhi, India GoKhana Full time

    About GoKhana - ToBox Ventures Pvt LtdGoKhana is a cutting-edge B2B technology company that spearheads end-to-end food programs for corporates and revolutionizes the Next-Gen Digitized Cafeteria. By seamlessly integrating technology, logistics, and food service management, GoKhana offers innovative SaaS solutions to digitize corporate cafeterias and eateries...

  • Business Operations Director

    3 weeks ago

    Delhi, Delhi, India KK SERVICES Full time

    The ideal candidate will have a strong background in business operations and management, with experience in delegating responsibilities and supervising business activities. They should also possess excellent communication and interpersonal skills, as well as the ability to motivate and coach employees to provide exceptional customer service.About Bharti Axa...

  • Regional Operations Director

    4 weeks ago

    Delhi, Delhi, India ATSPL - Haryana Full time

    About ATSPLATSPL - Haryana is a dynamic organization that requires innovative and dedicated professionals to drive its growth. As a Regional Operations Director, you will play a critical role in achieving our operational objectives.Estimated Salary: ₹1,500,000 - ₹2,500,000 per annumAbout the RoleThe Regional Operations Director will be responsible for...

  • Manufacturing Operations Director

    6 hours ago

    Delhi, Delhi, India Rollick Ice Cream Full time

    Job Description:Rollick Ice Cream is seeking a seasoned Manufacturing Operations Director to lead our factory operations.About the Role:This is an exciting opportunity for a highly skilled professional to join our team and drive operational excellence in our factory. As the Manufacturing Operations Director, you will oversee all aspects of factory...

  • Maintenance Operations Director

    2 weeks ago

    Delhi, Delhi, India Azure Hospitality Private Limited Full time

    About Azure Hospitality Private LimitedWe are a reputable restaurant chain operating across India, seeking a skilled Maintenance Operations Director to oversee our repair and maintenance activities.

  • Regional Operations Director

    4 weeks ago

    Delhi, Delhi, India LifeWall Greentech Pvt Ltd Full time

    Job SummaryWe are seeking a highly experienced Regional Operations Director to lead our operations in New Delhi - NCR. As the Zonal Head, you will oversee the entire business operations within the zone, drive growth, and ensure that monthly targets are met.

  • Financial Operations Director

    6 hours ago

    Delhi, Delhi, India GD Goenka Group Full time

    At the GD Goenka Group, we are seeking a highly skilled Financial Operations Director to join our team. This role is responsible for overseeing the financial and admissions operations of our institution.

  • Senior Operations Director

    3 weeks ago

    Delhi, Delhi, India Hiring Trendz Placement Services Full time

    About the RoleAt Hiring Trendz Placement Services, we are seeking a highly skilled Senior Operations Director to oversee the daily operations of our hotel. As a key member of our team, you will be responsible for ensuring the efficient and effective operation of all hotel facilities and services.

  • Operations Director

    2 weeks ago

    Delhi, Delhi, India Hyatt Corporation Full time

    OverviewThe Operations Director - Engineering and Maintenance will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.SalaryEstimated salary: $120,000 per year, depending on experience.Job DescriptionThe Operations...

  • SaaS Operations Director

    1 day ago

    Delhi, Delhi, India HCLSoftware Full time

    HCLSoftware is seeking an experienced SaaS Operations Director to lead the delivery and operations of our AI-driven chatbot and agent queuing solutions. With a strong understanding of SaaS-based products, AI chatbots, and CCAI systems, this individual will oversee the day-to-day operations, ensuring availability, performance, and scalability.Key...

  • Business Director of Operations

    2 weeks ago

    Delhi, Delhi, India HDFC Life Insurence Limited. Full time

    HDFC Life Insurance Limited is seeking a highly skilled Business Director of Operations to oversee the management of our agencies. This role requires a strong leader who can coordinate all aspects of an agency, working closely with agents and clients to ensure targets are met.The ideal candidate will have relevant experience in sales and possess specialized...

  • Director of Operational Excellence

    2 weeks ago

    Delhi, Delhi, India KINGS COLLEGE UK, GURUGRAM Full time

    About Kings College UK GurugramWe are an international school with a proud tradition of educational excellence. Our comprehensive curriculum is designed to inspire and empower students, fostering holistic development and intellectual growth.The RoleAs the Director of Operational Excellence, you will lead our administrative operations, ensuring efficiency and...

  • Ecommerce Operations Director

    4 days ago

    Delhi, Delhi, India THE PRINT NATION Full time

    Position Overview: The Print Nation is seeking a seasoned Ecommerce Operations Director to oversee the strategic growth and optimization of its TPN eCommerce platform in India. This leadership role involves managing platform performance, enhancing user experiences, coordinating with cross-functional teams, and driving sales growth through data-driven...

  • Operations Director

    3 weeks ago

    Delhi, Delhi, India Intellectual Capital HR Consulting Pvt. Ltd. Full time

    Job DescriptionWe are seeking an experienced Operations Director to oversee all operational aspects, ensuring seamless execution and compliance with regulatory requirements. The ideal candidate will be responsible for managing trade execution, fund operations, client audits, and internal audits.Key Responsibilities:Develop and implement operational...

  • Milling Operations Director

    6 hours ago

    Delhi, Delhi, India Sahuwala Cereals Pvt Ltd Full time

    **About Sahuwala Cereals Pvt Ltd**We are a leading manufacturer of high-quality wheat flour, dedicated to delivering exceptional products and services to our customers. Our team is passionate about milling and committed to excellence in every aspect of our operations.Salary: $120,000 - $180,000 per annumJob Description: We are seeking an experienced Milling...

  • Strategic Operations Director

    2 weeks ago

    Delhi, Delhi, India Hero Vired Full time

    About Hero ViredWe are a premium learning experience provider backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates.At Hero Vired, our mission is to revolutionize the learning landscape through immersive, industry-aligned programs that empower learners with the knowledge, skills, and insights they need to...

  • Goa Operations Director

    1 day ago

    Delhi, Delhi, India Sunset Cinema Club Full time

    Job Title: Goa Operations DirectorSunset Cinema Club, a renowned Open Air Cinema Company, is seeking an exceptional candidate for the role of Goa Operations Director. This dynamic position demands a skilled professional who can effectively manage and grow Sunset Cinema Club's presence in Goa.Key Responsibilities: Develop and implement strategies to expand...

  • Financial Operations Director

    2 weeks ago

    Delhi, Delhi, India DigitalTek Solutions Full time

    Job Title: Financial Operations DirectorLocation: 100% work from homeAbout the Role:We are seeking an experienced and analytical Financial Operations Director to oversee the financial operations of our organization. The Financial Operations Director will be responsible for financial planning, budgeting, forecasting, reporting, and ensuring compliance with...

  • Executive Director of Operations

    2 weeks ago

    Delhi, Delhi, India FinJo Full time

    Job Description:As an Executive Director of Operations at FinJo, you will be responsible for overseeing the overall operations of the organization, ensuring effective execution of strategies and achievement of goals.About the Role:The ideal candidate will have a proven track record of developing and implementing business plans, budgets, and performance...

  • Regional Operations Director

    4 days ago

    Delhi, Delhi, India SharkNinja APAC Full time

    We are seeking an experienced Regional Operations Director to lead our Indian operations. As a key member of our team, you will be responsible for developing and implementing strategies to drive business growth and improve operational efficiency.