Support Professional

2 weeks ago


Palakkad, Kerala, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description

We are seeking a highly skilled Customer Support Specialist to manage customer queries via various channels, providing prompt and empathetic responses to ensure high customer satisfaction.

Key Responsibilities:
  1. Customer Service Management: Manage customer inquiries via phone, email, chat, and social media platforms.
  2. Troubleshooting and Resolution: Work closely with cross-functional teams to resolve customer concerns.
  3. Policies and Standards Development: Assist in developing customer service policies and standards.
  4. Quality Assurance: Coordinate with the quality assurance team to ensure compliance with service protocols.
  5. Research and Analysis: Conduct research to provide answers for customers to resolve their issues.
  6. Record Keeping and Documentation: Maintain and update records, files, and documentation in compliance with company policies.

This role requires a highly motivated individual with excellent analytical and problem-solving skills. Strong communication and interpersonal skills are essential for success in this position.

Requirements:
  1. Educational Background: Graduate degree in any field with some regulatory knowledge.
  2. Work Experience: 2-3 years of post-graduation experience; experience in sales/marketing and healthcare/medical devices/service order management industry preferred.
  3. Skill Set: Proficient in MS Office (especially Excel), SAP, and Outlook.
  4. Soft Skills: Strong analytical and problem-solving skills, effective interpersonal, oral, and written communication skills, team player with a solution-oriented approach and attitude.


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