Technical Support Specialist

6 days ago

Chennai, Tamil Nadu, India Hapag-Lloyd AG Full time
Technical Support Specialist - CIP - Cloudpak

ROLE AND RESPONSIBILITIES

Deliver high-quality technical support for complex IT landscapes, ensuring seamless application operations.

Manage and maintain products App Connect Enterprise (ACE) and IBM Integration Bus (IIB), developing maps, message flows, and configuring adaptors.

Configure WMB/IIB in testing and production environments, managing MQ queues and custom queues.

Document all details and manage incidents and service requests in a ticket system.

Experience in maintaining technical support for complex IT landscapes, managing teams in 24x7 operations.

QUALIFICATION & REQUIRED SKILLSETS:

Bachelor's degree in information technology or computer science.

Middleware (WebSphere/MQ) Administration certification is an added advantage.

3-4 years of experience in L2 technical support, with expertise in App Connect Enterprise (ACE) and IBM Integration Bus (IIB).

Exposure to IBM API Connect, with sound understanding of HTTP, HTTPS, SOAP, REST, XML, and JSON.

Experience with IBM Integration Bus/ACE / IBM WebSphere Message Broker and IBM WebSphere Message Queue (MQ), with Extended Structured Query Language (ESQL) development.

Sound understanding of synchronous, asynchronous messaging patterns, developing common reusable IIB artifacts.

Experience in setting up interconnections to external interfaces, including Java, MQ, Mail server, RDBMS, and web service.

Good to have experience in improving and documenting technical processes around application support (using API Manager).

Nice to have knowledge on Kubernetes, Docker.

Nice to have hands-on experience in CP4I Administration, Jenkins.

Experience in working with Kafka.

Experience in setting up deployment automation, governance, pipeline & release orchestration with Cloud DevOps.

ITIL Foundation certificate - desired.

Excellent analytical and problem-solving skills are desired.

Effective communication and interpersonal ability is desired.

Experience in a documentation system (e.g. Confluence / Sharepoint / Teamsite etc.) is an added advantage.

PERSONAL ATTRIBUTES:

Focused mindset with a commitment to delivering exceptional service.

Ability to work under pressure and prioritize tasks in a fast-paced environment.

Strong teamwork and collaboration skills.

Continuous learner who keeps up to date with technology trends and best practices.

Attention to detail and a passion for resolving complex technical challenges.

Work solution-driven, quick learner.

ADDITIONAL NOTES:

Preferably immediate joining or a max of notice period with 60 working days.

Willingness to extend shift operations on demand.

Ready to re-locate near office location within the cab radius in case staying far in the city.

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