Senior Technical Community Specialist
2 weeks ago
About Commvault
Commvault is a leader in cyber resilience, empowering customers to uncover, take action, and rapidly recover from cyberattacks. Our unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest total cost of ownership.
Job Description:
Senior Technical Community Specialist
The Opportunity:
We are seeking a Senior Technical Community Specialist to ensure our end-users have an exceptional experience. The ideal candidate is passionate about customer experience, technically savvy with some background administering Commvault, and skilled at building relationships and communicating with both external and internal stakeholders.
Key Responsibilities:
- Manage the day-to-day execution of Commvault's technical community program and end-user engagement.
- Connect with and build trusted relationships with our user base.
- Onboard new Community members and Commvault users, setting them up for a successful and rewarding experience.
- Diagnose, troubleshoot, and resolve user issues in a timely manner.
- Assist with configuring and administering the Community platform.
- Aggregate, create, and promote user-centric resources such as FAQs, demo and how-to content, KB articles, and tutorials.
- Act as a voice for our users, providing feedback and insights to internal teams.
- Develop and activate our technical super user program.
- Assist with tracking and analyzing user engagement and performance against KPIs.
Requirements:
- Experience supporting the development and expansion of a successful online community or similar program.
- Technical familiarity with Commvault or other backup and recovery solutions or IT infrastructure solutions.
- Comfortable and quick to learn and use digital customer engagement tools and applications.
- Collaborative and skilled at building relationships and communicating with diverse global teams, customers, and end-users.
- Strong project management abilities and problem-solving skills.
- Exceptional communication skills (English language), both written and verbal.
What You'll Love Working Here:
- Continuous professional development, product training, and career pathing.
- Annual health check-ups, car lease program, and tuition reimbursement.
- An inclusive company culture and opportunity to join our Community Guilds.
- Personal accident cover and term life cover.
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