
Senior Technical Community Specialist
7 days ago
Commvault is a leading provider of cyber resilience solutions, empowering organizations to protect, recover, and thrive in the face of cyber threats. Our innovative AI-powered platform combines data protection, security, intelligence, and recovery capabilities to help customers reduce risks, improve governance, and unlock the full potential of their data.
Job DescriptionSenior Technical Community Specialist
We are seeking a highly skilled and experienced Senior Technical Community Specialist to join our team. As a key member of our community team, you will be responsible for delivering exceptional customer experiences, resolving technical issues, and fostering a collaborative community of users, experts, and peers.
Key Responsibilities:
- Manage the day-to-day execution of our technical community program, ensuring seamless customer engagement and support.
- Develop and maintain a deep understanding of customer needs, challenges, and goals, and provide tailored solutions to meet their requirements.
- Collaborate with internal teams, including Support, Education, Product, Engineering, and Customer Marketing, to drive customer success and advocacy.
- Design and implement effective community engagement strategies, leveraging digital tools and applications to enhance customer experiences.
- Monitor and analyze customer feedback, performance metrics, and KPIs to inform community development and improvement initiatives.
- Stay up-to-date with industry trends, best practices, and emerging technologies to ensure our community remains relevant and effective.
Requirements:
- Proven experience in community management, customer success, or a related field, with a strong track record of delivering exceptional customer experiences.
- Technical expertise in Commvault or similar backup and recovery solutions, with a solid understanding of IT infrastructure and data management.
- Excellent communication, interpersonal, and project management skills, with the ability to work effectively with diverse stakeholders.
- Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and develop actionable insights.
- Proficiency in Microsoft Office applications and digital customer engagement tools.
What We Offer:
- Opportunities for continuous professional development, product training, and career growth.
- A comprehensive benefits package, including annual health check-ups, car lease program, and tuition reimbursement.
- A dynamic and inclusive company culture, with a strong focus on community, diversity, and employee well-being.
Join our team and be part of a company that is shaping the future of data management and cyber resilience. Apply now to take the first step in your exciting career journey with Commvault Systems (India) Private Limited.
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