Network Operations Shift Lead
6 days ago
Job Title: Network Operations Shift Lead
Job Summary:
We are seeking a highly skilled Network Operations Shift Lead to join our team at NTT DATA. As a Shift Lead, you will be responsible for leading a team of experts who handle network/security support, problem management, and network performance monitoring. You will manage on-going incident queues, ensure quality parameters are updated, and drive ticket resolution. If you have a passion for providing outstanding customer service and have experience in Enterprise LAN/WLAN/WAN environments, we encourage you to apply.
Responsibilities:
- Lead a team of experts in network/security support, problem management, and network performance monitoring
- Manage on-going incident queues and ensure quality parameters are updated
- Drive ticket resolution and work with the team to resolve trouble tickets
- 24/7 remote management and monitoring of Enterprise Networks for Large Global clients
- Creation of Standard Operating Procedure documents and planning and execution of Change Management processes
- Performance tuning of Network devices and creation of Service Improvement Plans
- Work with Telecommunication Service Providers to resolve escalated circuit problems
- Planning and performing firmware upgrades and working with Hardware/Software Vendors to resolve problems
- Training and mentoring team members and interfacing with customers on calls and leading technical meetings
- Creating Root Cause analysis (RCA) reports and providing technical inputs for weekly/monthly customer service review reports
Requirements:
- Minimum 8+ years of progressive, relevant experience in a complex network operations environment
- Minimum 2+ years of relevant experience in shift and team handling
- Bachelor's degree in Engineering - Computers/Electronics/Communication or related field or Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience
- Excellent communication skills, written as well as verbal, and passion to work on core technology platforms
- ITIL process awareness and beginner and intermediate level certification on Cisco, Aruba, Meraki, Juniper Platform Network solutions
About NTT DATA:
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
Equal Opportunity Employer:
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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