Network Operations Shift Lead

6 days ago


Mumbai, Maharashtra, India NTT Full time
Network Operations Shift Lead

Are you passionate about delivering exceptional customer service and leading a team of experts in network operations? Do you have a strong understanding of enterprise network solutions and a passion for staying up-to-date with the latest technologies?

We are seeking a highly skilled Network Operations Shift Lead to join our team at NTT DATA. As a Shift Lead, you will be responsible for leading a team of experts who handle network security support, problem management, and network performance monitoring. You will also be responsible for managing on-going incident queues, ensuring all quality parameters are updated, and driving ticket resolution.

Key Responsibilities:

• Lead a team of experts in network operations
• Manage on-going incident queues and ensure all quality parameters are updated
• Drive ticket resolution and work with the team to resolve trouble tickets
• Create Standard Operating Procedure documents and plan and execute Change Management processes
• Perform performance tuning of network devices and create Service Improvement Plans

Requirements:

• Minimum 8+ years of progressive, relevant experience in a complex network operations environment
• Minimum 2+ years of experience in shift and team handling
• Bachelor's degree in Engineering - Computers/Electronics/Communication or related field
• Excellent communication skills and passion for working on core technology platforms

We offer a dynamic and inclusive work environment, competitive compensation, and opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, please apply today.

About NTT DATA:

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

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